SERVICES
Application Management
With the increasing industry competition and implementation costs, Application Management Services plays a pivotal role for long term IBM i systems success. It is important to take the necessary steps to optimize IBM i investments, deliver value, reduce Total Cost of Ownership (TCO) and improve end user satisfaction to get better business results. With Maintec, Application Management Services, you can reduce the cost of managing your IBM i system landscape and free up resources for improved flexibility and performance, in a minimal risk-free and co-managed service delivery model. Maintec has developed best practices for Application Services in e-Business, Microsoft, IBM z System, IBM i System and much more.Maintec Application Management Services include:
- Application Development
- Application Support & Mainten
ERP SERVICES - HOSTING, MAINTENANCE & SUPPORT
Maintec has good relationships with leading IBM i-based ERP software vendors with solutions for Banking, Wholesale Distribution, Manufacturing, Transportation and Healthcare sectors. Maintec can help your organization in migrating to new ERP Solution while reducing up-front costs normally associated with an ERP migration Maintec can also host your existing ERP Solution and fully manage your Cloud ERP Solution at an incredibly affordable price. Maintec serves companies using the IBM i based ERP Solutions by providing support for your entire business software environment. Our seasoned team continues to deliver development and business consulting services that pick up where our competitors leave off.
Hardware Managemant
Maintec IBM i Hardware Management services enable customers to reduce their IBM i administration support costs, while increasing service levels by covering the Administration support in various support models and support coverages in order to meet business requirements. Below are some of our service offerings:
- Storage Management
- Configuration Management
- Capacity Management
- Performance Management
- Version, Firmware & Patch Management
- Media Management
- Printer Management
- Security Management
- Software installation, upgrades, and migrations that do not fall within Project guidelines.
Operational Support
Maintec has a long history of supporting IBM i (AS400) and we comprehend the difficulties most organizations face. Customers running IBM i (AS400) environments typically require support to ensure their mission-critical systems and applications do not go down, yet at the same time struggle to keep up due to a lack of in-house certified skill sets or simply require a secondary site for disaster recovery purposes.
- Monitoring of system messages in the system operator message queue and/or other message queue specified in the SOP Creation of problem tickets in the Maintec Help Desk System
- 24/7 Notifications for named contacts of critical system conditions
Disaster Recovery
As businesses have become more reliant on high availability, the tolerance for downtimehas decreased. A disaster can have a devastating effect on a business. Studies have shown that many businesses fail after experiencing a significant data loss, but DR can help. Recovery point objective (RPO) and recovery time objective (RTO) are two important measurements in disaster recovery and downtime. RPO is the maximum age of files that an organization must recover from backup storagefor normal operations to resume after a disaster. The recovery point objective determines the minimum frequency of backups. For example, if an organization has an RPO of four hours, the system must back up at least every four hours. RTO is the maximum amount of time, following a disaster, for an organization to recover data from backup storage and resume normal operations. In other words, the recovery time objective is the maximum amount of downtime an organization can handle. If an organization has an RTO of two hours, it cannot be down for longer than that.
Services offered for Disaster Recovery on i :
Constant Replication (HOT Recovery)
1. For all the mission critical IBM i applications which have critical RTO and RPO we recommend a High Availability (HA) system with constant replication.
2. We at Maintec provide DR Sites where the data shall be constantly replicated to our DR Site with the help of the replication software.
3. In the event of disaster, the HA/DR instance will be taken over with minimal outage. The outage in this case shall be for few minutes to an hour.
Online Backups (WARM Recovery)
1. Maintec Online Backup solution for IBM i (AS400, iSeries, i5, System i) involves a save of your IBM i Production server to an on-premise Virtual Tape Drive at our data center.
2. The initial save shall be followed by a periodic daily changeto a data vault in Maintec data center.
3. In the event of disaster, we shall be able to take the data vault and restore the data to an IBM i server. The outage in this case shall be for 6 – 24 hours.
Tape Recovery (COLD Recovery)
1. Maintec Tape Recovery solution for IBM i (AS400, iSeries, i5, System i) involves saving the Customer’s data in a fireproof vault at our data center.
2. On a periodic basis Customer’s would send us the complete system save backup tape to the Maintec data center for storing and recovery purposes.
3. In the event of disaster,we shall be able to take the backup tape and would be building your LPAR on an IBM i Server. The outage in this case shall be for 24 – 48 hours.